Frequently Asked Questions 

 

Why do businesses partner with Feature Power?

Many of our clients are small to medium-sized businesses who are looking for trusted, expert advice on how to maximise the potential of their investment in cloud-based software.

Cloud-based software products – for example Asana, Insightly, Airtable and others – promise to solve persistent business challenges around communication, customer relationship management, database management, administrative processes and more.

Yet once you’ve chosen and invested in a cloud-based software product, applying its full functionality to your unique business environment often presents a secondary challenge all of its own.

For a start, understanding how the product works can be harder than anticipated (even after watching all those Help videos and doing lots of Googling for answers!) Then, designing processes and staying up to date with new product features can take up more time that the average business owner has available!

This is where Feature Power steps in. We complement in-depth understanding of popular cloud-based software products with decades of expertise in the design and implementation of business systems and processes. We use a practical approach to help Australian businesses leverage cloud-based software and derive the benefits it promises – without the hefty price tag.

Whether it’s Basecamp, Asana, Insightly, Zapier, Airtable or another product entirely, Feature Power knows that not every business has the resources to employ a dedicated business software specialist. Instead, we offer expert knowledge and advice about popular cloud-based software products, at an affordable price.

What does the Feature Power free, no obligation consultation involve?

Feature Power offers a free, 45 minute consultation to any business looking for help to realise the full potential of their cloud-based software – for example Insightly, Asana, Progress Street, Mail Chimp or Basecamp. This consultation may be conducted via phone or Skype.

During this consultation we aim to understand your current business objectives, learn how you are using cloud-based software products and explore any challenges you may be experiencing.

We then aim to provide you with actionable tips, information and advice to help you improve your results using your cloud-based software products.

There is no fee for any advice or information provided during this session and no obligation to enter into any agreement with Feature Power upon the completion of the consultation.

How does Feature Power work with clients?

The short answer to this question is: collaboratively.

Feature Power is more than a source of reliable, actionable cloud-based software advice. We truly partner with our clients to help them realise tangible business benefits through effective use of their chosen platform.

Our client relationships typically start with a free, no obligation consultation (this takes around 45 minutes). After this, if you feel we can help you get more from your cloud-based software, we typically agree on a business outcome goal, with a one month completion timeframe. During this time we will work on addressing your cloud-based software needs, collaborating with you via weekly screen share reviews to ensure the design and implementation of your software solutions is absolutely spot-on.

At the conclusion of this month, in most cases we will have solved your most pressing need. From that point on, we can continue working with you should you require further assistance – with other cloud-based software products for example.

How do I engage Feature Power to help me improve my business processes?

Step 1: Book a free, no obligation consultation with Feature Power. Explain your business needs and current challenges with your selected cloud-based software products. We’ll suggest possible solutions and improvements on the spot!

Step 2: If you decide that you would like to build on the advice offered in our free consultation, Feature Power will work with you to determine your goals and address these within a one month timeframe. Weekly progress reviews will ensure your project is on track and your vision for your cloud-based software is becoming a reality.

Step 3: Feature Power works with many businesses over the long term. Once we get to know your business, we can help you use cloud-based software to devise and implement sophisticated improvements to systems and processes, impacting both effectiveness and profitability.

What business sectors does Feature Power partner with?

Feature Power welcomes businesses of all shapes and sizes across all business sectors. We have clients in media and the arts, automotive, education, health, communication, construction and more.

Feature Power’s vast business and IT experience underpins our ability to improve the data management, data flow and communications processes of any business.

We are often engaged by small to medium-sized businesses as their growth rate begins to impact on the efficiency of their current systems and processes.

Does Feature Power work with businesses all over Australia?

Yes. Feature Power is an Australian business based in Melbourne. We deliver cloud-based software and business support to organisations all over Australia. As our services are delivered via highly effective online screen share sessions (using Skype, for example), location is rarely a factor!

Do I have to sign a long term contract?

Feature Power does not use lock-in agreements when partnering with clients. This means you are able to opt in or opt out each month during our consultative process.

What some of the products that Feature Power supports?

Feature Power supports an extensive list of cloud-bases software products including:

  • Insightly
  • Airtable
  • Asana
  • Zapier
  • Unleashed
  • Mailchimp
  • Process Street
  • Basecamp
  • Zendesk
  • Agile CRM
  • Trello
  • Slemma

Can Feature Power assist with products not mentioned on our website?

Yes, Feature Power can work with you to improve your systems and processes on numerous software products not listed on our website. Contact us here to find out more.

Does Feature Power provide small group consultations?

Feature Power will work collaboratively with all key stakeholders to ensure your new systems and processes are effectively integrated to match your business support needs. This includes working with small groups of staff if required.

Does Feature Power provide broader business consulting?

Yes. While Feature Power can help you more effectively use and manage the software products you already have in place, we can also help you improve your overall business management and bottom line using our deep business management and IT expertise.

What are some of the benefits Feature Power’s clients have achieved?

Feature Power has worked collaboratively with clients to achieve:

  • Improved communication processes
  • Improvements to sales and inventory processes
  • Improved information flows to stakeholders, staff and customers
  • Improved workflows, with clear, consistent and simple visibility for all relevant stakeholders
  • More efficient, productive and streamlined business processes
  • Clearer, more relevant information about team performance and business results.

For more information on ways that Feature Power has delivered business benefits to our clients, check out our testimonials or contact us for further information.

What does Feature Power do with my contact details?

Feature Power has a Privacy Policy. We will never share your details with a third party unless provided with express instructions to do so.